Page 19 - Surveyor 54.3 and 4

Mixed Use Development in Malaysia – Issues for Management

Vol.54 No.3 & 4 2019

Therefore, this causes an incoming managing a mixed use strata
COB will also of inexperienced new officers into development, property managers
the office. New officers will take
are required to fully understand the
be in charge time to learn about strata laws all act to be able to carry their duties
efficiently.
the way from the beginning all over
in mediating again. Thus, making enforcement,
all incoming administering and mediation works “Property managers have to
understand the law.”
even more inefficient.
disputes before “… COB are lacking manpower,-they do - Interviewee 1
parcel owners not have sufficient officers.” “…most of the property managers

can proceed to - Interviewee 2 should understand the Act and should
be applying the provision in the Act.”
the tribunal if the “They (COB) do not have enough - Interviewee 3
officers, they change the officers very
disputes cannot frequent.” However, property managers have
be resolved. - Interviewee 3 to also be pragmatic in carrying out
their duties as a property manager.
3.4. Awareness of Property When faced in a situation where
Managers in Managing Mixed property managers themselves
think that the law is impractical,
Use Strata Development they should be adopting what is
Unlike managing a homogenous reasonable and wait for the law to be
stratified development, managing amended.
do not have the right people a mixed use strata development
in the office to carry out these provides a different and more “Law is made for the people, not people
duties. Officers and legal officer complex understanding of the are made for the law.”
are normally not exposed to the building and the parcel owners. - Interviewee 1
property management of a strata A mixed use strata development
development. The lack of exposure consists of different type of
of the officers and the legal officers components of different users. In 3.5. Awareness of Parcel
will eventually lead to poor mediating similar means, parcel owners of the Owners Regarding Laws in
duties in the office. Thus, resulting different uses have also different Managing Mixed Use Strata
in undissolved issues, or sometimes expectations in the management of Development
even confusion between the parcel their components. Hence, property Most of the owners are not from the
owners. managers have to be competent property background. Parcel owners
enough to be able to manage a are not expected to read the whole
“There are issues of communication
with the COB, officers or legal officers mixed use strata development. by-laws before buying the strata
working in the COB are not well versed “Property Managers who lack in units. However, parcel owners have
with the laws.” practicing experience will have to know that they are bound to the
strata laws once they step into the
- Interviewee 2 problems managing a mixed use strata strata units. And education on these
development.” laws have to be provided to the
“COB do not have competent legal parcel owners.
officers and officers to advise - Interviewee 2
parcel owners. I think the training is “Property Managers have to be “Parcel owners are not fully aware of
incomplete.” experienced enough to manage a the laws; they need more education on
- Interviewee 1 mixed use strata development.” the laws implemented. Apart from the
small ads in TV about strata schemes,
Furthermore, there is a lacking - Interviewee 1 I don’t see any efforts or budgets from
of departmental staff in the COB. Furthermore, the purpose of the them (authorities) to educate the public
Officers in the COB tend to change law is to give property managers about strata laws.”
departments very frequently. a guideline to adhere. Prior to - Interviewee 2

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