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Syahrul Nizam Kamaruzzaman *, Seri Intan Md Sidik, Chen Jia Woon
Department of Building Surveying, Faculty of Built Environment, University of Malaya, 50603 Kuala Lumpur.
Email: syahrulnizam@um.edu.my

User’s Satisfaction towards Library
Facilities in Malaysia

The public library is established to provide materials, which communicate experience
and ideas from one person to another and make these materials easily and freely
available to all people, hence making all forms of knowledge and information readily
available to its users. However, there are a few problems identified in public library’s
performance that affect the user’s satisfaction towards public library.
A questionnaire study was carried out with three public libraries in Malaysia to determine
the level of facilities performance through end user satisfaction. From the survey, the
end user needs sufficient space to meet the needs of the community, limits the library’s
increase of the collections without reducing other collections, provide adequate space
for children and provide ample quiet space for library users.

Keywords: Performance; user satisfaction: Malaysia: library

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