Page 15 - Surveyor 50.1

Count User’s Satisfaction towards Library Facilities in Malaysia

Vol.50 No.1 2015

20 Reasons do not using public library

Bar Chart

Q3

15 Don’t need to use it
The library is too far from
my home
Don’t have a library card
I use the library at my
school/college

10
I use a neighbouring public
library
I buy my own books/magazine
I don’t know what the library

5 has to offer me

0 National Library
University Malaya Library Shah Alam Library

Location

Figure 2: Reasons do not using Public Library

case studies are National Library in Kuala find it’ with 31 respondents (39%). Next, it Experience in using library’s facilities can
Lumpur, Selangor State Library in Shah was followed by: ‘users could not find the be divided into four categories. A majority
Alam and University Malaya Library in material in the library’ with 18 respondents of responses with 45 respondents (56%)
Bangsar, Kuala Lumpur. (23%). While, the third ranking of the said ‘somewhat easy to use’ while 27
problems was ‘could not find items on respondents (34%) said ‘somewhat
A quantitative survey has been shelf’ with 15 respondents (19%). And, 6 difficult to use’. 7 respondents (9%) said
distributed to the three locations. A respondents (7%) said ‘computers were ‘very easy to use’ and only 1 respondent
hundred sets of questionnaires were always down’ and 5 respondents (6%) said ‘all computers were in use’.
distributed to the respective users of said ‘they do not know how to use the
the library. This research obtained 80 computer’. Last, ‘all computers were in According to data obtained from the
sets of questionnaire feedback from use’ and ‘library had no material on the survey which asked respondents to rank
the users. This number is reliable as subject’ were 3 (4%) respondents and 2 the physical condition of facilities in public
the total feedback from the users is (3%) respondents respectively. library, there were five types of ranking
80% from the total set of questionnaire. such as poor, adequate, good, very good
The questionnaire focused on the From the survey, the major reasons and excellent. There were 11 conditions
demographic profile of the users, most do not use the public library is the for the ranking and it indicated the means
experience of user in public library ‘respondents are using the library at school/ of the data as more than three, which
in general and feedback from user’s home’ with 44 respondents (55%), followed is between the level of good and very
satisfaction towards the building. Table by 27 respondents (34%) citing ‘the library good. The mean score of each item was
below shows the response rate from the is far from home’. Next, 3 respondents (4%) summarised and ranked into table 2.0.
respondents. responded that they ‘buy their own books/
magazine’. Answers number five and In physical condition of facilities,
From the survey, there were many number seven shares same value with 2 there were 11 elements posed to the
problems occured in the public library. respondents (3%) and answer number one respondents. The data from table 2.0
The main problem was ‘staff could not and number nine shares same number with shows that the respondents are satisfied
find the material when respondents ask to 1 respondent (1%). with the facilities because the mean of the

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